How we collect, use, and protect your personal information.
Moonlit Homestay ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a booking with us.
This policy is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes under any circumstances.
We collect the following categories of personal information:
| Category | Data Collected | Why We Collect It |
|---|---|---|
| Identity | Full name, date of birth, government ID details | Legal check-in requirement; guest verification |
| Contact | Email address, phone number | Booking confirmation and communication |
| Payment | Transaction ID, payment method type | Payment processing and receipts. We do not store card numbers — these are handled by Razorpay. |
| Stay Details | Check-in/check-out dates, room type, special requests | Fulfilling your reservation |
| Usage | Browser type, IP address, pages visited | Website analytics and improvement |
We use your personal information for the following purposes:
We may share your information with the following third parties only as necessary:
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by Indian law. Guest registration records may be retained for up to 5 years as required by applicable hospitality regulations.
Under applicable Indian law, you have the right to:
To exercise any of these rights, please contact us at Josekurian8403@gmail.com.
Our website uses minimal cookies to ensure basic functionality. We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though this may affect website functionality.
We implement reasonable technical and organisational security measures to protect your personal information from unauthorised access, disclosure, or loss. Payment data is handled exclusively by Razorpay and is never stored on our servers.
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors without parental consent.
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated date. We encourage you to review this page periodically.
For any privacy-related queries or concerns, please contact our Privacy Officer at Josekurian8403@gmail.com or visit our Contact page.